Privacy Policy

At Aphrodite Casino, we value the trust our players place in us. Protecting personal data is a priority, and we handle information in a secure, responsible, and respectful manner. This Privacy Policy explains how we collect, use, store, and safeguard personal data, and how we keep our approach transparent. We encourage all players to read this policy carefully to make informed decisions when using our services.

Data Processing

This Privacy Policy describes how Aphrodite Casino processes personal data in line with applicable gambling and data protection requirements. Processing personal data is necessary to provide access to our website, account features, games, payments, and customer support.

Aphrodite Casino may operate under third-party management and licensing arrangements, depending on the brand structure and the markets where services are available. Where relevant, our operations may be conducted by entities registered in Curaçao (including licensing through a Curaçao licence holder) and/or affiliated companies responsible for payment, risk, and compliance functions. Specific corporate and licensing details applicable to Aphrodite Casino are provided within our website terms or legal notice, where they are published for transparency.

Consent to this Privacy Policy is required to use our services. We may update this policy from time to time to reflect legal, technical, or operational changes. Continued use of Aphrodite Casino after updates take effect indicates acceptance of the revised policy.

Collection of Information

We collect personal data in different ways, including when an account is created, when services are used, and when communication occurs with our support teams. The types of data we may collect include:

  • Account and registration data: such as full name, date of birth, address, email, phone number, and account credentials.
  • Identity and verification data: such as copies of identification documents, proof of address, and payment verification information, where required for KYC and compliance.
  • Communication and support records: such as emails, live chat messages, and other contact history.
  • Transaction data: such as deposits, withdrawals, payment method details (typically masked or tokenised where possible), and related logs.
  • Usage and technical data: such as IP address, device identifiers, browser type, session data, and website activity logs.
  • Responsible gambling and risk data: such as limits, self-exclusion requests, affordability or risk indicators where required by compliance processes.

Usage of Information

Aphrodite Casino uses personal data to operate a secure, regulated, and reliable service. This includes:

  1. Creating and administering player accounts.
  2. Providing access to games and site functionality.
  3. Processing deposits and withdrawals and managing payment-related issues.
  4. Delivering customer support and handling requests.
  5. Performing identity verification, age verification, and other compliance checks.
  6. Meeting legal and regulatory obligations, including anti-money laundering requirements.
  7. Monitoring, detecting, and preventing fraud, collusion, abuse, or other prohibited activity.
  8. Maintaining platform security, troubleshooting, and improving service performance.
  9. Conducting analytics and internal research to enhance user experience and responsible processes.
  10. Sending marketing communications where explicit consent has been provided.

Marketing Communications

If a player provides consent, Aphrodite Casino may send promotional communications about products, bonuses, and updates. Players can opt out at any time through account settings or by contacting customer support. Opting out of marketing does not affect service messages that are necessary for account administration, security, or compliance purposes.

Disclosure of Information

Aphrodite Casino does not sell or rent personal data. We may share data only where necessary for secure service delivery, regulatory compliance, and operational needs. This may include sharing with:

  • Affiliated companies or group entities, where required to provide services, manage risk, or support compliance obligations.
  • Payment service providers and banking partners, for deposit and withdrawal processing and related checks.
  • Identity verification and fraud prevention providers, for KYC/AML screening and security monitoring.
  • Technology and hosting providers, for platform operation, data storage, analytics, and communications tools.
  • Professional advisers, such as auditors, legal advisers, or regulators, where disclosure is required or reasonably necessary.
  • Regulatory and law enforcement authorities, where we are required to comply with a legal request or obligation.

Where data is shared, we apply confidentiality requirements and contractual safeguards designed to keep personal data protected and used only for authorised purposes.

Data Security and Retention

Aphrodite Casino applies technical and organisational security measures designed to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. Measures may include encryption, access controls, monitoring, and security testing.

We retain personal data only for as long as necessary to provide services and meet legal and regulatory requirements. Where anti-money laundering rules apply, certain records may be kept for a minimum period after account closure. Once retention obligations expire, data is securely deleted or anonymised where appropriate.

Cookies and Tracking

Aphrodite Casino uses cookies and similar technologies to support essential website functions, improve performance, and help us understand usage patterns. Cookies may also be used for marketing and personalisation where consent is required.

Players can manage cookie preferences through browser settings and, where available, our on-site cookie tools. Restricting cookies may limit certain features or affect site usability.

Your Rights and Contact Information

Subject to applicable data protection laws, players may have rights regarding their personal data, including:

  • The right to access personal data we hold.
  • The right to correct inaccurate or incomplete data.
  • The right to request deletion of data in certain circumstances.
  • The right to object to or restrict certain processing, including marketing.
  • The right to withdraw consent where processing is based on consent.
  • The right to data portability where applicable.

Requests can be made by contacting our customer support team or our Data Protection Officer (DPO) using the contact details made available on the Aphrodite Casino website. Where applicable, players may also have the right to file a complaint with a relevant data protection authority.